Top tips for working with remote IT support providers

For most businesses in a modern age, using remote IT support services is a more cost effective and useful way of looking after the IT within the business. It works particularly well for businesses that have an often mobile workforce or several offices in different locations.

If you are looking to switch to remote IT support, we’ve got some tips to help you build a good relationship with your chosen provider.

1) Think about the requirements of your business and teams

You need to be clear on the support needs of your business and the teams within it to be able to find a suitable IT support provider.

Whilst many IT support companies will provide similar services, each one will differ slightly and so it is important to form an idea of your needs first, so that you can see how each provider best matches those.

Think about how your staff would prefer to receive help and what they’ll actually need help with, for example do you need someone who can deal with MacOS and Windows issues? Phone support over email support? Then discuss this in detail with a provider.

2) Set boundaries and manage expectations.

A remote IT provider should to a certain extent be flexible and help your staff remain as productive as possible. However, that doesn’t necessarily mean that they are responsible for everything and there may be some things you’d prefer to handle in-house, like passwords on different devices.

You should also remember that whilst some IT support can be 24/7, this isn’t necessarily automatically covered in your agreement. Discuss this with your provider first, and then confirm them and your staff what the boundaries are so that everybody knows what type of support they can expect and when.

3) Don’t neglect staff training

When opting for further IT support, you shouldn’t just abandon staff training because most of your IT is being outsourced. Often, human error and failure to follow procedures put in place is one of the leading causes of common IT issues.

By continually investing in your employees, they will be able to safely and efficiently use your systems and devices, which will free up your providers support desk time and allow them to focus on fixing bigger issues.

Outsourcing your IT support can be really beneficial for your business, giving you access to experienced IT professionals and freeing up your staff to focus on their work fully. If you are looking for remote IT support in Bristol or the South West, then get in touch with Netitude to see if they can help you. They are expert IT support providers for businesses of all sizes, and can help you establish what your best option is.